How do I catch bad feedback before it becomes a public review?
By the Menuthere editorial team · Last updated
Ask every customer for a quick private rating on WhatsApp soon after the order. Answer a poor rating the same day with an apology and a fix, and send happy customers your Google review link.
- Ask one question: 'How was your order, 1 to 5?' A short question gets more answers.
- Reply to any low score within a few hours. Say sorry, ask what went wrong, and offer to put it right.
- Send your Google review link only to people who were happy.
- Use the same question for every customer, so the scores mean something.
- Write down repeated complaints, and fix the cause in the kitchen or packing.
Hear from unhappy customers first
Menuthere can send customers a review request on WhatsApp from your own number, so unhappy customers can tell you first and you can put the problem right.
Next questions
Sources (1)
- Menuthere sends broadcasts, comeback messages and review requests to, Menuthere, read 22 October 2026