How do I handle allergy questions on WhatsApp orders?
By the Menuthere editorial team · Last updated
Ask every customer to write any allergy in the order message, and never guess. If you are not sure what is in a dish, say so. Repeat the allergy back in your confirmation and write it on the kitchen ticket.
- Ask first: a saved quick reply asking “any allergies?” stops you forgetting.
- Do not guess: if you cannot be sure about a dish, say so and suggest one you are sure about.
- Repeat it back: put the allergy in your confirmation so the customer can correct you.
- Tell the kitchen: write it on the ticket and mark that order clearly.
One order, every detail in one place
Customers order from a Menuthere link and the whole order, with add-ons and their details, lands in the dashboard and partner app, so the kitchen reads what the customer chose.
Next questions
Sources (1)
- Menuthere: online ordering, Menuthere, read 21 October 2026