How do I handle customers who ask for a discount on WhatsApp?
By the Menuthere editorial team · Last updated
Decide your rule before the next customer asks, and use it for everyone. Offer a fixed deal, such as a first-order or bulk-order price, not item-by-item bargaining.
- Write down what you can offer, such as a first-order discount or a bulk price.
- Say that prices are the same for every customer. It is fair and it ends the haggling.
- Thank the customer for asking, then give the deal you decided.
- Do not give a different discount in each chat. Customers talk to each other.
- Put the offer in one place, such as a code, so you do not have to explain it each time.
Answer 'any discount?' with a code
With Menuthere you create a discount code once and share it, so the answer to 'any discount?' is a code with clear rules, not a chat negotiation.
Next questions
Sources (1)
- Menuthere: docs/promotions/create-a-discount-code, Menuthere, read 20 October 2026