How do I tell WhatsApp customers about a price increase?
By the Menuthere editorial team · Last updated
Tell regular customers before the new prices start, in a short and honest message. Change the menu, catalog and pinned messages on the same day, and keep the old price for orders already confirmed.
- Give notice: a few days before the change is fair to regulars.
- Be honest and short: say the prices are going up and the date it starts.
- Update everywhere together: menu, catalog, link and pinned messages on one day.
- Honour confirmed orders: an order agreed at the old total stays at that total.
Change a price once, everywhere
With a Menuthere ordering link you change a price once in the dashboard, and customers see the new menu and total straight away, so the message and the menu match.
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Sources (1)
- Menuthere: online ordering, Menuthere, read 21 October 2026