How do I thank a customer after their first WhatsApp order?
By the Menuthere editorial team · Last updated
Send one short, warm message after the order is delivered or collected. Thank them by name, ask if everything was fine and tell them how to order again.
- Wait until the food has arrived or been collected before you send the message.
- Use their name and keep it to two or three lines.
- Ask one simple question, such as whether everything was fine.
- Say how to order again, for example with your menu link.
- Save their name and number, and do not send a long offer in the same message.
Make the next order easy
On your Menuthere link each order has a live status page and customers can order again from the same link, so your thank-you message can simply point them back to it.
Next questions
Sources (2)
- Menuthere online ordering, Menuthere, read 24 October 2026
- Menuthere WhatsApp ordering, Menuthere, read 24 October 2026