How should I answer vegetarian or ingredient questions on WhatsApp?

Answer only what you know for certain and check with the kitchen first. If you are not sure, say so. For a serious allergy, do not guess in a chat message.

• Ask the cook, not memory. Recipes and brands change, and a quick check is better than a wrong answer.
• Say "I am not sure, let me check" instead of guessing. Customers trust honesty.
• Be clear about what is cooked on the same equipment if a customer asks about mixing.
• For serious allergies, tell the customer you will confirm with the cook and reply once, or offer a call.
• Write the answers you are sure about in one place, so every staff member gives the same one.