What tone should my WhatsApp order replies have?

Be friendly, short and clear, like talking across the counter. Greet by name, answer the question asked, and confirm the order in plain words.

• Short sentences: long paragraphs get skipped on a phone.
• Greet by name: it feels personal and costs nothing.
• Few emojis: one or two are friendly; a row of them looks careless.
• One tone for all staff: agree a few standard replies so every customer hears the same voice.