Should I accept WhatsApp orders from a customer I have never served?

Yes. Confirm the address, the phone number and the total before you cook, and ask for payment first on large or far orders. New customers are how you grow.

• Reply warmly and send your menu or order link. A first order is a chance to win a regular.
• Confirm the full address and a phone number that works.
• Repeat the order and the total back to them before you start cooking.
• For big or far orders, ask for payment first, and say so politely.
• Watch for signs of a fake order, such as no address or a pushy rush, and ask for payment first.