Should I reply to WhatsApp orders with voice notes?
By the Menuthere editorial team · Last updated
Use text for anything that must be right: items, prices, address, time and total. A voice note can be misheard or missed, while text can be checked later.
- Write the order summary as text, with items, total, address and time.
- Text can be searched and checked later if there is a dispute.
- A short, friendly voice note is fine for a greeting or thank-you.
- If the customer sends a voice note order, reply in text to confirm what you heard.
- Keep messages short, so the customer reads them all.
Order details typed, not left to be heard
With Menuthere the order arrives typed from the ordering link, and the customer can chat with you on WhatsApp, so the details are not left to be heard.
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Sources (1)
- Menuthere: solutions/whatsapp-ordering, Menuthere, read 20 October 2026