What should I do when a customer sends a screenshot of an old order and says “same as this”?

Check each item is still on the menu and in stock, then write the order out again with today's prices and ask for one yes.

• Read the old order and say it back as a short list.
• Check every dish is still available today.
• Update the prices and write the new total in one message.
• Ask for one clear yes and the delivery address before you start.
• Prices and dishes change, so never copy an old order without checking.