What should I say when a customer says my price is higher than last time on WhatsApp?

Stay calm and honest. Show the current menu price, give a short reason if there is one and offer a cheaper option.

• Thank them for telling you, and do not argue in writing.
• Send the current menu so both of you look at the same prices.
• Give a short, true reason if you have one, such as ingredient cost or portion size.
• Offer a smaller or cheaper dish if one fits.
• Do not give a quiet discount you cannot afford. Change the menu instead if the price is wrong.