What happens to my WhatsApp orders if the staff member who handles them leaves?
By the Menuthere editorial team · Last updated
If orders live on a staff member's own phone, you can lose the chats and the customers when they leave. Use a business number you own and remove their access when they go.
- Run orders on a business number you own, not on a staff member's personal number.
- Keep the login and recovery details with the owner.
- Remove the person's access on their last day.
- Back up or export important chats before they go.
- Write down how orders are handled, so the next person can take over in a day.
Keep the order history in the business
Orders on your Menuthere link go to a dashboard you own, with unlimited staff logins you can create and remove, so the history stays with the business.
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Sources (1)
- Menuthere: solutions/online-ordering-system, Menuthere, read 20 October 2026