What should I do when a customer asks for a dish that is not on my WhatsApp menu?

Say yes only if you can make it well and on time. Give a price and time up front, ask for notice if it needs prep, and note the request to see if others ask for it.

• Check with the kitchen first. Do not promise a dish you have not made before.
• Quote the price and the ready time in the same message, so there is no surprise later.
• Ask for payment or a confirmation first if it needs special ingredients.
• If you cannot make it, suggest the closest dish on your menu.
• Keep a note of repeat requests. A dish asked for three times may be worth adding to the menu.