What should I do when a customer wants to use a voucher or gift card on WhatsApp?

Decide your rules first: value, expiry and one use only. Check the code against your record, take it off the total in writing and mark it used.

• Ask the customer to send the code, not only a screenshot.
• Check the code against your own list and make sure it has not been used.
• Write the new total after the voucher in one clear message.
• Mark the voucher as used straight away so it cannot be spent twice.
• If the voucher is more than the order, say whether you give change or keep the balance.