What should I do when a WhatsApp customer pays the wrong amount?
By the Menuthere editorial team · Last updated
Check your own account first, then tell the customer the exact difference. Collect the balance, or return the extra, before you hand over the order.
- Look at the payment in your bank or wallet app, not only at a screenshot.
- Message the exact amount short or extra in one line, with the order number.
- If they paid less, ask for the balance before you hand over. If more, refund it the same day.
- Keep the order number in the payment note if your payment method allows one.
- Note it down, so your daily cash and online totals match.
Totals added up for the customer
On your Menuthere link the order total, delivery fee and any extras are worked out before payment, so the customer pays the right amount. Online payments go to your own account.
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Sources (1)
- Menuthere online ordering, Menuthere, read 23 October 2026