What should I do with customers who ask for the menu but never order on WhatsApp?
By the Menuthere editorial team · Last updated
Send the menu once, then follow up politely a little later with one easy next step, such as your most popular dish. Do not message again and again.
- One follow-up: a single friendly message is enough; more feels like spam.
- Offer one easy choice: a popular dish is easier to say yes to than a long menu.
- Ask what they wanted: the answer shows what is missing from your menu.
- Make ordering simple: the fewer steps from message to order, the better.
Turn a menu request into an order
Menuthere's Order Now button opens the menu already signed in, so a customer who only asked for the menu can order in a few taps.
Next questions
Sources (1)
- Menuthere: WhatsApp ordering, Menuthere, read 21 October 2026