How do I explain WhatsApp ordering to older customers who do not like apps?

Keep it to three steps: save our number, send a message with what you want, and we reply with the total. Offer to take the first order by phone, then show them the chat.

• Print the three steps on a card with your number in big letters and put it in every bag.
• Tell them there is nothing to download if they already have WhatsApp on their phone.
• Take their first order by call, then send the confirmation on WhatsApp so they see how it looks.
• Reply in short, clear sentences and avoid short forms and too many emojis.
• Never force it. Keep a phone number for those who still prefer to call.