How do I handle a WhatsApp order that arrives as a forwarded message?
By the Menuthere editorial team · Last updated
Do not treat a forwarded order as final. Ask the customer to confirm the items, quantity, address and phone number in their own words before you cook.
- Forwarded text may be old, edited or meant for someone else. Check before you act.
- Ask: 'Please confirm the items, quantity and delivery address for today.'
- Check that the prices and dishes still match your current menu.
- Confirm the total and payment method in a fresh message.
- Start cooking only after the customer's own confirmation.
Fresh, confirmed orders every time
Orders from your Menuthere link are placed by the customer against your current menu, so they are never old copies. Each arrives in your dashboard with items and total.
Next questions
Sources (2)
- Menuthere WhatsApp ordering, Menuthere, read 25 October 2026
- Menuthere online ordering, Menuthere, read 25 October 2026