How do I help a rider find a WhatsApp customer's address?

Ask for a landmark, a phone number and a location pin along with the address, and give the rider all three before they leave. If the rider is lost, ring the customer; do not make the rider guess.

• Landmark: a shop or building near the door helps more than a street name.
• Phone number: the rider needs one that will be answered.
• Location pin: ask for it when the customer can send one.
• Check before dispatch: read the address back to the customer in your confirmation.