What should I do if a WhatsApp customer is not home for the delivery?
By the Menuthere editorial team · Last updated
Ring the customer and wait a short, fixed time. If they cannot be reached, follow the rule in your order rules, and tell customers that rule before they order.
- Ring first: the rider calls before leaving the spot.
- Wait a fixed time: for example five minutes, whatever you decide in advance.
- Write the rule down: say in your order rules what happens if no one answers.
- Never leave food unattended unless the customer agreed to it in the chat.
Keep the customer and rider in touch
Menuthere's riders app and live order-status page keep the customer and the rider connected, so the customer knows when the order is on the way.
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Sources (1)
- Menuthere: delivery management, Menuthere, read 21 October 2026