What should I do when a customer asks to pay later for a WhatsApp order?
By the Menuthere editorial team · Last updated
Decide your rule before it happens. For a new customer, ask for payment first or cash on delivery. For a trusted regular, agree a date in writing.
- Have one simple rule, such as payment first for new customers.
- Offer cash on delivery or an online payment link as the easy options.
- For a regular, write the amount and the date they will pay in the chat.
- Keep a list of who owes what so nothing is forgotten.
- If a customer often pays late, go back to payment first.
Orders that arrive with payment marked
On your Menuthere link customers choose how they pay at checkout, such as cash or pay on pickup, so every order arrives already marked and you know what to collect.
Next questions
Sources (2)
- Menuthere online ordering, Menuthere, read 24 October 2026
- Menuthere WhatsApp ordering, Menuthere, read 24 October 2026