What should I do when a customer sends a photo of a dish and asks for the same on WhatsApp?

Say clearly what you can match and what you cannot. If it is close to a dish on your menu, say which one, then agree the price and time before you accept.

• Look at the photo with the cook. Some dishes depend on ingredients you may not stock.
• Tell them which menu dish is closest and how it will differ.
• Quote the price and the time in one message.
• Do not promise it will look the same as the photo. Say it will be made in your style.
• If you cannot do it, offer your most similar dish with its photo.