What should I do when a customer wants to cancel a WhatsApp order after paying?

First check whether you have started cooking. If you have not, cancel and refund the way they paid. If you have, explain kindly and offer a fair option.

• Ask the customer to wait a moment, then check with the kitchen whether the order has started.
• If cooking has not started, cancel and refund through the same payment method.
• Tell them how long a refund may take, and do not promise a time you cannot keep.
• If cooking has started, offer a part refund or to keep the order for later pickup.
• Write one simple cancellation rule and send it with the payment details next time.