What should I do when a customer asks me to leave their WhatsApp order at the door?
By the Menuthere editorial team · Last updated
Agree it in writing and note it on the order. Ask for payment first, because you cannot take cash at a closed door.
- Write the request in the order note so the rider sees it.
- Ask for online payment first, as cash needs someone to hand it over.
- Ask for a gate code, door number or other detail the rider needs.
- Take a photo when the order is left and send it to the customer.
- Tell the customer when the rider is close, so the food does not sit and go cold.
Address and payment settled up front
On your Menuthere link customers type their address and choose how they pay at checkout, so the order reaches you with both settled before the rider leaves.
Next questions
Sources (2)
- Menuthere online ordering, Menuthere, read 24 October 2026
- Menuthere WhatsApp ordering, Menuthere, read 24 October 2026