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DiDi Food commission · Colombia · checked September 2026
DiDi Food doesn't publish the fee it charges on orders from its app in Colombia; it shows your rate when you register. The one rate on its site is 9.5% plus IVA for DiDi Tu Negocio, which delivers orders you take by WhatsApp or phone. POS Colombia, a software vendor, reports 22% to 28% on app orders.
DiDi Food doesn't publish the fee on orders from its app in Colombia. The 9.5% below is the one rate on its site, for orders from your own channels that DiDi's couriers deliver; the app rate is shown during sign-up. Other apps and countries
The rates
Your own agreement with DiDi Food sets most of your rates. Here is what it does publish in Colombia.
| Order type | DiDi Food delivers | What changes |
|---|---|---|
| DiDi Tu Negocio | 9.5% | Orders you receive by WhatsApp, phone or social media, delivered by DiDi's couriers. No fixed costs or other charges, DiDi says. |
| DiDi Food app orders | — | A service fee set per restaurant and shown during sign-up; pickup orders carry a lower one. POS Colombia reports 22% to 28% from Colombian restaurateurs in 2026. |
Card processing
DiDi doesn't publish a separate card fee. Check your agreement.
IVA on the commission
Yes. DiDi lists its DiDi Tu Negocio rate as 9.5% plus IVA, which is 19% in Colombia.
Sign-up
DiDi says there's no activation, membership or monthly service fee.
The calculator
Use the rates on your own DiDi Food agreement if you have them. The starting values are an example, not an average.
The food subtotal, before the app's deductions.
Orders you get through DiDi Food.
DiDi doesn't publish its rate for app orders; POS Colombia reports 22–28%, so 25% is a starting point. Enter the rate in your agreement. Orders from your own channels that DiDi delivers (DiDi Tu Negocio) cost 9.5% plus IVA.
DiDi Food doesn't publish one. Enter it if your statement shows a card fee.
The fixed part of the processing fee, if there is one.
DiDi Food adds 19% IVA to its commission. Enter 19 if you can't reclaim it.
Your share of promotions and sponsored listings, as a % of order value.
Regulars who'd order from your own link instead.
One $45,000 order on DiDi Food
DiDi Food keeps 25.0% of every order — $3,375,000 a month, or $40,500,000 a year at your volume.
The same order on your own ordering page
Moving 90 orders a month (30%) to your own link keeps $891,000 a month in your business — $10,692,000 a year.
Figures are estimates from the numbers you enter. DiDi Food agreements differ by plan, location and volume, and platforms change their fees, so your DiDi Food payout statement is the source of truth. The direct column assumes every order is paid by card at about 3%; cash and pay-at-counter orders cost nothing. See how direct ordering works on commission-free online ordering.
Worth knowing
DiDi's sign-up page advertises '0% commission', but lists a percentage service fee on every order placed through the platform. The rate appears during registration.
DiDi Food launched in Colombia in Medellín in 2021, and says its orders there grew about 30% in the first half of 2026.
A DiDi Food alternative for your regulars
A delivery app is a good way to be found and an expensive way to serve people who already know you. Give your regulars your own ordering link, and the commission on their orders stays in your business.
What you get with Menuthere
0% commission on every plan. Start on the free plan with 50 orders a month; Lite is $9 a month for unlimited orders and your own domain. Keep DiDi Food running alongside it.
Other apps in Colombia
| App | Commission, app delivers | Pickup | Rates are | Details |
|---|---|---|---|---|
| DiDi Food | Set per restaurant | Set per restaurant | Partly published | DiDi Food in Colombia |
| Rappi | ~15–35% | — | Approximate | Rappi in Colombia |
Questions
Sources · checked September 2026
Platforms change their fees, and your own agreement decides your numbers. Spotted something out of date? Tell us on WhatsApp and we'll re-check it. Every app and country
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