What are WhatsApp Flows, and can restaurants use them?

WhatsApp Flows are forms that open inside a chat, so a customer can book, customise an item or fill in details without leaving WhatsApp. Restaurants can use them, but only on the WhatsApp Business API.

• Meta lists booking appointments, customising a product and submitting forms as uses. Table bookings and custom orders fit these.
• Flows are not available on the free Business app.
• You need a verified business and high message quality before you can send Flows.
• Send a Flow inside a chat the customer started, or start a chat with a template that has a Flow button.