What happens when a customer opens my WhatsApp link on a laptop?
Updated 5 October 2026
It opens in the WhatsApp desktop app. If the customer has the desktop app, the chat with your business opens there. If not, they are prompted to install it.
- Office customers ordering from a laptop may need the desktop app first.
- A QR code scanned with a phone avoids this, since phones already have WhatsApp.
- On a website, offer both a WhatsApp link and a direct ordering link.
- This comes from Meta's documentation for WhatsApp QR codes and links.
Let laptop customers order without installing anything
Your Menuthere ordering website opens in any browser, on phone or laptop. Office customers order from the menu directly and the order arrives in your dashboard.
Next questions
Sources (1)
- WhatsApp QR codes and short links, Meta for Developers, read 2026-10-05