Why is my WhatsApp Business greeting or away message not working?

Usually one of four things: Meta Business Agent is connected, your Recipients setting leaves the customer out, the customer chatted with you in the last 14 days (greeting only), or the phone has no internet.

• Greeting and away messages switch off when Meta Business Agent is connected. Delete it to use them again.
• A greeting goes only to a customer's first message, or after 14 days without chatting. A recent customer will not get it.
• Check Recipients. “Only send to” or “Everyone except” can exclude the customer you are testing with.
• An away message set to “Outside of business hours” works only if you have set business hours in your business profile.
• Both need a phone with an active internet connection. Try switching the message off and on, updating the app and restarting the phone.