Can I charge customers a delivery fee or packaging charge on Zomato?

You can charge for packaging, but the contract bars a delivery fee on orders you don't deliver yourself. Customers can be charged only for food, beverages and packaging.

• Packaging: allowed. It is one of the three things the contract lets you charge the customer for.
• Delivery fee: not allowed when Zomato's delivery partners deliver the order, and neither is a Payment Mechanism Fee.
• Delivering orders yourself? The contract's list of allowed charges still has no delivery fee, so confirm with your Zomato account manager first.
• Packaged goods with a printed MRP can't be sold above the MRP.
• What Zomato deducts from you per order is on Zomato commission in India.