Can customers see my WhatsApp catalog without saving my number?
Updated 30 September 2026
Yes. Customers do not need to save your number. Once they open a chat with you, the shopping button on the chat screen takes them to your catalog.
- A click to chat link opens a chat without the number being saved. Your short link and QR code work the same way.
- The shopping button shows in the chat once you have a catalog. Customers can also open the catalog from your business profile.
- Share the catalog or one item as a link. It opens in WhatsApp; from email or a browser, customers choose how to open it.
- The catalog link is generated for you and can't be customised.
- Saving does matter for broadcast lists: only people who saved your number receive them.
Share your full menu with one link
Your Menuthere menu opens from a link or QR code with nothing to save. Customers choose sizes and add-ons, then order, and you can mark a dish out of stock at any time.
Next questions
Sources (4)
- How to use click to chat, WhatsApp Help Center, read 30 September 2026
- About using the shopping button, WhatsApp Help Center, read 30 September 2026
- Sharing catalog links, WhatsApp Help Center, read 30 September 2026
- How to use broadcast lists, WhatsApp Help Center, read 30 September 2026
