Can I message customers who have not saved my number on WhatsApp?
Updated 2 October 2026
Not with a normal broadcast list. Only people who saved your number get it. A paid marketing message can reach the rest.
- Turning a broadcast into a marketing message lets it reach people who do not have your number saved.
- With business broadcasts you pay for each message that is delivered.
- Ask customers to save your number and agree to offers first.
- Only message people who asked to hear from you.
Message customers who opted in
Menuthere sends broadcasts and comeback messages from your own WhatsApp number to customers who opted in, with the Order Now button ready for them.
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Sources (2)
- WhatsApp Help Center help page, WhatsApp Help Center, read 2026-09-30
- WhatsApp Help Center help page, WhatsApp Help Center, read 2026-09-30
