Can I see how many customers tapped the button in my WhatsApp offer?
Updated 6 October 2026
Yes, on the WhatsApp Business API. Template analytics show how many messages were sent, delivered and read, and how many times buttons were clicked.
- Read and click data is kept for up to 7 days from the day the message is sent, so check results within a week.
- The overall template analytics look back 90 days.
- These are API template analytics. The free Business app broadcast shows delivery and read, not button clicks.
- Compare button taps with the orders that came in, to see which offers work.
See offers turn into real orders
Orders from your offer's Order Now button land in your Menuthere dashboard, with analytics and customer segments, so you can see which offers brought in orders.
Next questions
Sources (1)
- WhatsApp analytics, Meta for Developers, read 6 October 2026