Can I send a cart to a customer on WhatsApp?
Updated 4 October 2026
No. In the WhatsApp catalog the customer builds the cart and sends it to you. You can receive a cart, but you cannot send one to a customer.
- Who builds it: the customer adds dishes to the cart and sends it to your chat. You read it and reply.
- If a customer is unsure, send your menu link or a few suggested dishes in the chat and let them pick.
- Meta's documentation says in plain words that you cannot send carts to customers.
- Once the cart arrives, confirm the items, the total and the delivery address in writing.
Let customers build the order themselves
Customers send Hi to your own WhatsApp number, tap Order Now and pick dishes from your menu. The finished order lands in your dashboard, so you never build a cart for them.
Next questions
Sources (1)
- Catalogs overview, Meta for Developers, read 2026-10-04