Can I use ready-made WhatsApp templates for order updates?
Updated 1 October 2026
Yes. Meta's template library has ready-made utility templates for common uses such as delivery updates and payment reminders.
- Topics: templates are grouped by topic, such as Order Management, Payments, Account Update and Customer Feedback.
- Fixed: library content cannot be edited, but the parameters can be adapted.
- Customize: if you choose Customize template, it must go through review before you can send messages.
Skip writing and filing templates
On the WhatsApp Business API on your own number, Menuthere submits the message templates its automatic order-status messages need to Meta for you. You do not write or file them.
Next questions
Sources (1)
- Template library, Meta for Developers, read 2026-10-01