How do I suggest add-ons and combos on WhatsApp?
Updated 30 September 2026
List each combo as its own catalog item with its own price, and suggest add-ons while the customer is ordering. On the API, a button or list makes the suggestion one tap.
- Catalog items have a title, photos, price and description, but no listed size or add-on field. Make each combo its own item.
- Adding prices to a catalog only works in certain countries. Where it does not, put the combo price in the description.
- Free app: save quick replies (up to 50) like “Add a drink and make it a combo?” and send one while they order.
- API: reply buttons give up to 3 choices (“Add fries”, “Add a drink”, “No thanks”). A list message offers a longer pick-list.
- Suggest while the chat is open. Inside the 24-hour window you need no template; a later nudge is a template and normally marketing.
Add-ons and sizes on every menu item
In Menuthere, every item can have sizes and add-ons that customers pick while ordering, and buy X get Y deals sit alongside them. Nobody has to suggest extras in a chat.
Next questions
Sources (4)
- About catalog, WhatsApp Help Center, read 30 September 2026
- How to use quick replies, WhatsApp Help Center, read 30 September 2026
- Service messages, Meta for Developers, updated 21 May 2026
- Template categorization, Meta for Developers, updated 15 September 2026
