How much does an AI reply from Meta Business Agent cost on WhatsApp?
Updated 30 September 2026
Meta charges US$2.00 per million tokens. A reply typically uses 20,000 to 25,000 tokens, so about US$0.04 to US$0.05 per message.
- The charge began on 1 August 2026 and covers the AI work and the message delivery in one price.
- Cost depends on the reply. In Meta's example, a simple opening-hours question answered in 4 messages costs about US$0.16 to US$0.20.
- It needs a payment method (a Meta credit line, or from 8 September 2026 a Visa or Mastercard); without one, replies are not delivered.
- Other messages in a chat started from a click-to-WhatsApp ad are free, but AI replies in it are still charged.
- It is only available in limited countries to select businesses, so you may not be able to turn it on yet.
Automatic WhatsApp replies on your own number
Menuthere runs a WhatsApp bot on your own number that sends your menu, an Order Now button and order status updates automatically, so customers get an answer without you typing.
Next questions
Sources (2)
- Upcoming pricing updates for Meta Business Agent, service and utility messages, Meta for Developers, updated 28 September 2026
- About using Meta Business Agent to chat with customers, WhatsApp Help Center, read 30 September 2026
