Can I set up a WhatsApp store for free?
Updated 30 September 2026
Yes. The WhatsApp Business app is free to use and has a catalog with a cart, so customers pick items and send you the order in the chat. The paid parts are optional.
- Each catalog item needs a unique title, at least one image and a country of origin. Prices can be added only in certain countries.
- Customers add items to a cart and send it to you as a message. You confirm the order and agree payment in the chat.
- Paying inside WhatsApp works only in India, Brazil, Mexico and Indonesia.
- Optional paid extras: Meta Verified, business broadcasts, ads and Meta Business Agent. The WhatsApp Business API charges per message.
- It is a chat store. You reply to and confirm every order yourself.
Build your store from a menu photo
Menuthere turns a photo, PDF, Instagram or Google link of your menu into your own ordering website, with QR codes for takeaway, delivery and dine-in. Orders come to your dashboard, and customers can chat with you on WhatsApp.
Next questions
Sources (4)
- WhatsApp Business app and Platform, WhatsApp Help Center, read 30 September 2026
- About catalog, WhatsApp Help Center, read 30 September 2026
- About carts, WhatsApp Help Center, read 30 September 2026
- About payments to businesses, WhatsApp Help Center, read 30 September 2026
