How do bakeries take custom cake orders on WhatsApp?
Updated 30 September 2026
Bakeries take custom cake orders in the free WhatsApp Business app chat: collect the date, size, flavour, message and a reference photo, then confirm the price and deposit in writing.
- Save that checklist as a quick reply. You can store up to 50 and call one by typing “/”.
- Add photos of past cakes to your catalog so customers can point to a style. WhatsApp reviews each item before customers see it.
- Give each chat a label for its stage, such as “deposit paid” or “confirmed”. You can create up to 20 labels.
- Take the deposit before you bake, and check your bank app for it, because a payment screenshot can be faked.
- Repeat the pickup or delivery date in your confirmation, so it is clear which date belongs to which order.
Take cake orders with size and date
Customers choose the size and add-ons on your Menuthere page and pick a date with a scheduled pre-order. Each order lands in your dashboard, and customers can still chat with you on WhatsApp.
Next questions
Sources (3)
- How to use quick replies, WhatsApp Help Center, read 30 September 2026
- How to use labels, WhatsApp Help Center, read 30 September 2026
- How to create and maintain a catalog, WhatsApp Help Center, read 30 September 2026
