How do I collect a deposit for a custom order on WhatsApp?
Updated 30 September 2026
State the deposit amount and balance date in the chat, send a payment link or UPI ID, and start work once you see the money in your account.
- Write the terms first: deposit amount, balance due date and what happens if the customer cancels. The chat keeps the record.
- Check your bank or UPI app for the credit. A payment screenshot can be faked.
- Customers can pay registered businesses inside WhatsApp only in India, Brazil, Mexico and Indonesia. Elsewhere, send a payment link.
- In India, the API can take UPI, card, NetBanking and wallet payments inside the chat through a payment gateway.
- Never ask a customer to type a full card or account number in the chat. WhatsApp's business policy forbids it.
Get paid before you start the order
Customers pre-order on your Menuthere page for the date they need and pay online through the payment gateway you connect. The order shows in your dashboard and partner app, so you start with the payment in.
Next questions
Sources (3)
- About payments to businesses, WhatsApp Help Center, read 30 September 2026
- Payments API for India, Meta for Developers, updated 21 May 2026
- WhatsApp Business Messaging Policy, WhatsApp, last updated 23 September 2026
