How do I get a banned WhatsApp Business account back?
Updated 30 September 2026
On the Business app, tap Request review on the ban screen; most reviews finish within 24 hours. If there is no such button, the ban is final. On the API, appeal in Business Support Home.
- The ban screen reads “This phone number can't use WhatsApp”. Tap Request review in the app.
- If you don't see Request review, the ban is final and can't be appealed.
- Contacting WhatsApp support by email or chat can't reverse a ban. Only the review in the app counts.
- On the API, WhatsApp Support doesn't handle bans. Open the violation in Business Support Home in Meta Business Suite and request a review.
- API appeal decisions typically take 24 to 48 hours. An account lock can only be lifted through an appeal.
Orders that do not depend on one chat
Menuthere takes orders on your own ordering website, with WhatsApp as the chat. Customers order from your link or QR code, and every order arrives in your dashboard and partner app, not only in a WhatsApp conversation.
Next questions
Sources (3)
- About account bans on the WhatsApp Business app, WhatsApp Help Center, read 30 September 2026
- About ban appeals on the WhatsApp Business Platform, WhatsApp Help Center, read 30 September 2026
- Policy enforcement, Meta for Developers, updated 21 May 2026