How do I get a customer's location on WhatsApp?

Ask the customer to send their location in the chat, plus a landmark or door number. On the API you can also send a button that asks for it.

• Put the request in your greeting message or a saved quick reply, so every delivery order starts with location and landmark.
• API: WhatsApp has a message with a “Send location” button, plus an address request that Meta added for India and Singapore.
• Live location is not supported on linked devices, so check those chats on the phone if a customer shares a live pin.
• Repeat the address in your order confirmation. It catches a wrong pin or a missing flat number before the rider leaves.