How do I reply to one specific customer message on WhatsApp so orders don't get mixed up?

Send a contextual reply. On the WhatsApp Business API, a reply can quote the customer's earlier message in a bubble, so they see exactly what you are answering.

• This is an API feature. Your system sends the reply with the earlier message quoted.
• It helps when a customer sends several messages in a row, such as a second order, a change or a question.
• Use quoted replies for the confirmation and for any changes.
• Finish with one clear order summary so nothing is left unclear.