What happens if customers block or report my restaurant's WhatsApp number?
Updated 1 October 2026
Your sending can be limited. WhatsApp says its systems may limit how many messages a business can send, based on blocks and reports.
- Customers can block or report a business. They can also stop marketing messages from one business.
- Message only people who gave you their number and opted in.
- Keep offers short and relevant.
- WhatsApp does not publish how many blocks lead to a limit.
Message only people who want your messages
Automatic order updates go only to customers about orders they placed on WhatsApp. Broadcasts reach people who chose to hear from you.
Next questions
Sources (2)
- WhatsApp Business Policy, WhatsApp, read 2026-09-30
- Getting opt-in, Meta for Developers, read 2026-09-30