How do caterers take bookings on WhatsApp?

Caterers take bookings in a WhatsApp chat: the customer sends the date, place and headcount, you reply with a quote, and a deposit confirms the booking. Labels keep each event straight.

• Ask the same questions every time: date, time, venue, number of guests, menu and allergies. Save them as a quick reply.
• Confirm in one message: repeat the date, venue, guests, menu and total price, and ask the customer to reply “Confirmed”.
• Take a deposit to hold the date. Never ask customers to send full card or account numbers in the chat.
• Track each event with labels such as Enquiry, Quoted, Deposit paid and Confirmed. You can create up to 20.
• On the API only, a WhatsApp Flow can show a booking form inside the chat.