What does “This phone number can't use WhatsApp” mean on WhatsApp Business?
Updated 3 October 2026
Your account has been banned. Tap Request review in the app. If that option is not shown, the ban is final.
- Request a review as soon as you see the message, and keep your reasons short and honest.
- If no review option appears, WhatsApp treats the ban as final.
- WhatsApp says bulk or automated messaging has always been against its Terms of Service.
- Give customers another way to order while you wait for the review.
Keep orders coming if WhatsApp is down
Your Menuthere link and QR code keep taking orders, and every order rings in your partner app and shows in your dashboard.
Next questions
Sources (2)
- About account bans on the WhatsApp Business app, WhatsApp Help Center, read 2026-09-30
- About bulk messaging and automated messaging, WhatsApp Help Center, read 2026-09-30