Can I dispute a refund Grubhub charged to my restaurant?
By the Menuthere editorial team · Last updated
Yes. Grubhub lets you dispute an adjustment within 30 days. It only charges the restaurant when the issue was in its control, and it covers other refunds itself.
- Issues in your control include missing items, wrong preparation and food quality problems.
- Grubhub says it covers refunds for driver-caused problems and customer ordering mistakes.
- Dispute in the portal under Financials, then Transactions, then the Prepaid Order Adjustment.
- You can also write to restaurants@grubhub.com or call Restaurant Care.
- Act inside the 30 days, because the window is short.
Handle refunds on your own orders
Orders on your Menuthere link come to your own dashboard, so you decide any refund yourself and keep the customer. There is no commission on the order.
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Sources (1)
- Grubhub for Restaurants policies, Grubhub, read 30 September 2026