Online ordering system for restaurants and takeaways in Belgium

Allergen information. EU Regulation 1169/2011 applies in Belgium: the 14 major allergens must be declared for non-prepacked food, including food sold for distance ordering. Belgium's rule allows this information to be given orally, as long as a clearly visible notice tells customers it is available and where — but giving it in writing is the safest way to comply, and it is what customers expect online. On Menuthere, tag the 14 allergens on each dish on every plan, including Free, so the written information is on the menu before the order. Add a printed allergen sheet to delivery bags with the allergen chart maker.

Prices include VAT. Prices shown to consumers must include VAT and all compulsory charges, so display every price VAT-inclusive and state any service or minimum charge alongside the prices.

No card surcharges. Under the EU payment services rules (PSD2), businesses can't add a surcharge for paying by consumer debit or credit card. Build card costs into your prices rather than charging a fee at checkout.

Dutch and French menus. Belgium is multilingual: Flanders is Dutch-speaking (Flemish), Wallonia is French-speaking (Walloon), with a small German-speaking community in the east. In Brussels both Dutch and French are official. Many owners publish the menu in the language of their region and often a second language too. Menuthere stores one menu; keep item names and descriptions in the language your customers read.