Online ordering system for restaurants and takeaways in Denmark

Allergen information. Under EU Regulation 1169/2011, as applied in Denmark by Fødevarestyrelsen, the 14 allergens must be declared for food that isn't prepacked. For distance selling (online and phone orders), the information must be available before the sale is completed and again when the food is delivered, at no extra cost. On Menuthere, tag the 14 allergens on each dish on every plan, including Free, and customers see them when they open the dish. Add a printed allergen sheet to delivery bags too: make one with the allergen chart maker.

Prices including VAT. Danish marketing law (markedsføringsloven, enforced by Forbrugerombudsmanden) requires that prices shown to consumers include VAT and all unavoidable charges, so the price a customer sees is the price they pay. Any service or delivery charge must be clear before they order.

Receipts and the cash register. Danish bookkeeping law (bogføringsloven) requires you to keep proper records of sales, and in practice a compliant cash register (kasseapparat) or point-of-sale system that issues receipts. Online orders paid by card leave a clean electronic trail; keep your Stripe and order records for your accounts.

No card surcharges. Under the EU payment services rules (PSD2), businesses can't add a surcharge for paying by consumer debit or credit card. Build card costs into your prices rather than adding a fee at checkout.