For Swiss restaurants and takeaways
Online ordering system for restaurants and takeaways in Switzerland
An online ordering system lets customers order and pay on your own website, so you keep the order and the customer. Menuthere gives restaurants, takeaways and cafés in Switzerland one menu for pickup, delivery and table orders, with prices in Swiss francs and 0% commission on every plan.
Free plan: 50 orders a month and 0% commission. Paid plans from US$17 a month (about CHF 14), billed in US dollars. Find your restaurant on Google to start.
Not on Google? Create it manually
What it does
What an online ordering system does for a Swiss restaurant
It has two halves. The customer side is a mobile-friendly menu on your own link or domain: customers pick dishes, sizes and extras, choose pickup or delivery, and pay by card, TWINT or on collection. The kitchen side is where orders land, on a dashboard, a phone app and a kitchen printer, so staff can accept, cook and mark the order ready.
The difference from Uber Eats, Just Eat (the former Eat.ch) or Smood is who owns the customer. On an app, the platform keeps the relationship and takes a share of every order. On your own system, the customer orders from you and you see their name and number. Most Swiss owners keep the apps for new customers and use their own page for regulars.
- 0% commission on every plan. Card and TWINT payments go to your own Stripe account.
- Swiss franc prices with VAT set per dish: 2.6% on takeaway food, 8.1% on dine-in restaurant service.
- Pickup, delivery and table orders from one menu.
What the apps charge
What Uber Eats charges in Switzerland
Published Uber Eats rates, checked in September 2026. Just Eat (the rebranded Eat.ch) and Smood also operate in Switzerland, but Uber Eats is the one with a sourced commission breakdown. Unusually, no VAT is added to Uber's fees to restaurants: under Switzerland's platform-VAT rule (Art. 20a of the VAT Act), Uber Eats is the deemed seller and pays the VAT itself.
| Platform | They deliver | You deliver | Pickup | Joining fee |
|---|---|---|---|---|
| Uber Eats | 32% (35% on Uber One orders) | 15% (13% on Uber One orders) | 15% | CHF 600 activation, once |
| Just Eat (former Eat.ch) | Not published | Not published | Not published | Not published |
| Smood | Not published | Not published | Not published | Not published |
Card processing is included in Uber's commission, and its terms say no VAT is added to those fees. Full breakdown: Uber Eats commission in Switzerland. Just Eat and Smood don't publish restaurant rates, so check your agreement.
Worked example
300 orders a month at CHF 40
A Zürich restaurant does 300 orders a month at an average of CHF 40: CHF 12,000 in sales. Here is what each channel costs in a month and a year. Uber's fees carry no VAT in Switzerland, so there is no VAT line to add back.
| Channel | Fee a month | A year |
|---|---|---|
| Uber Eats delivers (32%) | CHF 3,840 | CHF 46,080 |
| Uber Eats, you deliver (15%) | CHF 1,800 | CHF 21,600 |
| Uber Eats pickup (15%) | CHF 1,800 | CHF 21,600 |
| Your own system (Menuthere Lite + Stripe Switzerland cards) | about CHF 438 card fees + US$17 plan | about CHF 5,256 + US$204 (or US$170 on yearly billing) |
Stripe Switzerland's standard rate is about 2.9% + CHF 0.30, so a CHF 40 order costs about CHF 1.46 (CHF 438 across 300 orders). Uber's fees aren't subject to VAT in Switzerland, so there's no VAT on commission to reclaim — but the commission itself is gone. The CHF figures convert the US-dollar plan at a rough rate; your bank sets the exact amount.
Swiss VAT (MWST/TVA)
Set Switzerland's VAT rates dish by dish
Switzerland's standard VAT rate is 8.1%, with a reduced rate of 2.6% on food. Takeaway food (to take away or deliver) is at 2.6%, while dine-in restaurant and catering service is at the standard 8.1%. Menuthere lets each dish carry its own rate, so one bill can mix takeaway and dine-in lines.
| Line | Price (VAT included) | VAT rate | VAT inside the price |
|---|---|---|---|
| 2 × pizza (takeaway) | CHF 36.00 | 2.6% | CHF 0.91 |
| Dine-in table service portion | CHF 7.00 | 8.1% | CHF 0.52 |
| Delivery fee | CHF 3.00 | — | — |
| Total | CHF 46.00 | CHF 1.43 |
In Menuthere, set each dish's rate: 2.6% for takeaway and delivered food, 8.1% for dine-in restaurant service, and mark prices Tax Inclusive. Menuthere doesn't add VAT to the delivery fee line, so set the delivery fee as a VAT-inclusive amount and ask your fiduciaire how to record it. Swiss menus carry trilingual labels (German/French/Italian). See tax and VAT settings.
How it works
How Menuthere's online ordering system works
- 1
Find your business on Google
Menuthere pulls your name, address and photos from your Google listing. Set the currency to CHF and the timezone to Zürich.
- 2
Import your menu
Upload a photo or PDF and the AI reads in the dishes and prices. Sizes, add-ons and sold-out marking are built in. Moving from GloriaFood? Import that menu directly; it closes on 30 April 2027.
- 3
Choose order types
Pickup, delivery and dine-in table orders, all from one menu.
- 4
Set up payments
Cash or pay on collection on Free. Your own Stripe account for card payments, TWINT, Apple Pay and Google Pay on Lite and above.
- 5
Share your link
On your Google Business Profile, Instagram bio, flyers and receipts. Print the free QR codes for the counter and tables.
- 6
Take orders
Each order rings on the partner app until someone accepts it, or switch on auto-accept. Tickets print to your kitchen printer.
Swiss rules
Swiss rules your online menu has to follow
Trilingual food labelling. Switzerland's foodstuffs law requires product information in at least one official language of the point of sale — in practice many labels appear in German, French and Italian. Keep dish names and key information clear in the language(s) your customers read.
Allergen information. Swiss food law requires the 14 main allergens to be declared, including for food that isn't prepacked, with the information available to the customer. On Menuthere, tag allergens on each dish on every plan, including Free, so the information is on the menu before the order is placed.
Price indication, VAT included. Switzerland's Price Indication Ordinance requires prices shown to consumers to be the actual price to pay, VAT included. Show your menu prices inclusive of MWST/TVA so the price on the page is the price at checkout.
No card surcharges. Keep card costs built into your prices rather than adding a separate surcharge at checkout. Stripe's fee comes out of the settlement, not off a surcharge line.
- Trilingual labelling (German/French/Italian) where it applies
- Allergen information available before the order
- Prices in CHF, VAT (MWST/TVA) included
- No card surcharge at checkout
Card and TWINT payments
Taking card and TWINT payments with Stripe in Switzerland
Switzerland isn't in the EU or EEA, but Stripe is available in Switzerland, so card checkout runs on your own Stripe account. Menuthere never touches your money and adds nothing on top of Stripe's fee. Stripe Switzerland also supports TWINT, Switzerland's main mobile wallet, so you can offer it alongside cards. Confirm current rates on Stripe's Swiss pricing page before you rely on them.
| Payment method | Stripe Switzerland rate (approx.) | Per CHF 40 order | 300 orders a month |
|---|---|---|---|
| Standard cards | about 2.9% + CHF 0.30 | about CHF 1.46 | about CHF 438 |
| TWINT | check Stripe's Swiss TWINT rate | — | — |
| Apple Pay / Google Pay | same as the underlying card | about CHF 1.46 | about CHF 438 |
Rates shown are approximate — Stripe's Swiss pricing page has the current figures, including the exact TWINT fee. Most Swiss customers pay by card or TWINT; currency conversion and disputes carry their own Stripe fees.
Features
Features Swiss restaurants use most
One ordering website
Pickup, delivery and table orders. Scheduled orders and pre-orders on Lite, so customers can order dinner at lunchtime. Minimum order value and a free-delivery threshold at checkout.
QR table ordering
Diners order from the table and a second round joins the open bill, with each dish carrying its own VAT rate.
Delivery zones and riders
Basic zones on every plan; zones priced by area and distance fees on Lite and above. Your own rider app for iPhone and Android with live tracking for customers on Pro. Assign each order to a rider with one tap.
Card and TWINT payments
Through your own Stripe account (Lite and above); Stripe pays you directly. TWINT, Apple Pay and Google Pay if you switch them on in Stripe. See online payments.
Allergens and nutrition
Tag the 14 allergens and add calories on every dish, on every plan including Free, so the information is on the menu before the order.
Repeat orders
Coupons and Google menu sync (Lite), loyalty points (Pro), and WhatsApp ordering on your own number with automatic order updates (Pro).
Compared
Online ordering systems in Switzerland compared
Prices from each provider's public page, read in October 2026. Check them before you sign, as offers change.
| System | Monthly price | Commission | Card fees | Contract |
|---|---|---|---|---|
| Menuthere | Free US$0 (50 orders a month); Lite US$17; Pro US$39 | 0% on every plan | Your own Stripe (about 2.9% + CHF 0.30; TWINT supported) | Month to month |
| Smoothr | Paid plans per site | None on its own plans | Your own payment provider | Check the agreement |
| Square Online | Free plan; paid plans per month | None | Stripe/Square card fee per transaction | Billed monthly or annually |
Pricing for Swiss-market providers changes often and some don't publish it — confirm current terms directly. For a longer list, see the best online ordering systems in Switzerland.
Plans
Menuthere plans, 0% commission
| Plan | Price | Best for |
|---|---|---|
| Free | US$0 forever | Testing direct ordering. 50 orders a month, then the menu is view-only until the 1st. QR codes, unlimited items, basic delivery zones |
| Lite | US$17 a month | Most Swiss restaurants. Unlimited orders, your own domain, Stripe card and TWINT payments, scheduled orders, table booking, advanced delivery zones, coupons, no “Ordering by Menuthere” badge |
| Pro | US$39 a month | Busy sites. WhatsApp Business API on your own number, loyalty, rider app, several outlets, POS integration (no charge for a POS we already integrate with; a set-up fee for a new one), advanced analytics |
| Branded App | US$99 a month | Your own Android and iOS app: everything in Pro, Apple and Google store fees included |
Billed in US dollars; your bank converts it to Swiss francs (about CHF 14 for Lite, CHF 32 for Pro). Lite and Pro have a 14-day free trial: a card is needed to start, and nothing is charged until it ends. Month to month; pay yearly and get 2 months free. See full pricing.
Go live
Seven steps to go live this week
- 1
Claim your Google Business Profile
If you haven't already. Customers find you there first.
- 2
Create your Menuthere account
Pull in your Google details and set the currency to CHF.
- 3
Import your menu
Check every price includes VAT, then set 2.6% on takeaway food and 8.1% on dine-in restaurant service.
- 4
Tag the 14 allergens
On every dish, so the information is there before the order.
- 5
Set pickup and delivery
Collection times, delivery zones, a minimum order and a free-delivery threshold.
- 6
Connect Stripe
For card and TWINT payments, or start with cash on collection.
- 7
Tell your regulars
Add the link to Google, Instagram and Facebook, and put a QR sticker in every app bag. A small direct-order perk, such as 10% off over CHF 30, is a coupon on Lite.
Questions owners ask
Answered, plainly.
Sources (6) · checked 2026-10-25
- Stripe Switzerland pricing · Stripe, 25 October 2026
- VAT rates in Switzerland (standard 8.1%, reduced 2.6%) · Swiss Federal Tax Administration (ESTV/AFC), 25 October 2026
- Uber Eats pricing (Switzerland) · Uber Eats, read 26 September 2026
- Uber Eats pricing (Switzerland), archived copy · Uber Eats, 15 June 2026
- Uber Eats merchant terms and conditions (Switzerland, in German) · Uber, last modified 13 January 2026
- Menuthere pricing · Menuthere, 25 October 2026
Start your Swiss ordering page
Start from your Google listing and Menuthere builds your store in minutes. Free for 50 orders a month, 0% commission, cards and TWINT via your own Stripe account. Prefer a walkthrough? Book a demo.
