Online ordering system for restaurants and takeaways in Poland

Allergen information. Under EU Regulation 1169/2011, as applied in Poland, you must give allergen information for food that isn't prepacked. For online and phone orders this means the 14 allergens have to be available to the customer before they order, and again with the delivered food. On Menuthere, tag the 14 allergens on each dish on every plan, including Free, and customers see them when they open the dish. Add a printed allergen sheet to delivery bags too: make one with the allergen chart maker.

Prices including VAT. Polish consumer-price rules require prices shown to consumers to include VAT (the gross price). Show your menu prices as the final złoty amount the customer pays, and state any delivery fee or minimum-order charge clearly before checkout.

Receipts (paragon fiskalny). Sales to consumers in Poland generally have to be recorded on a fiscal cash register and the customer given a fiscal receipt (paragon). An online order paid by card or BLIK still needs to be recorded; most restaurants issue the paragon when the order is fulfilled, or an e-paragon where their till supports it. Menuthere is your ordering channel, not your fiscal till, so keep recording orders on your register as your accountant advises.

No card surcharges. Under the EU payment services rules (PSD2), businesses can't add a surcharge for paying by consumer debit or credit card. Build card and BLIK costs into your prices rather than charging extra at checkout.